How a Chief of Staff runs the EOS Level 10 Meeting (L10), Scorecard and IDS
By Alice Huang, Chief of Staff and operator
The Level 10 Meeting agenda, minute by minute, and how a Chief of Staff keeps the Scorecard, Rocks and Issues List running every week.
The Level 10 Meeting, or L10, is the weekly leadership team meeting in EOS. EOS says it runs 90 minutes with the same seven-part agenda every week: Segue, Scorecard, Rock Review, Customer and Employee Headlines, To-Do List, IDS, and Conclude. The goal is to rate the meeting a 10 out of 10.
Source: EOS Worldwide, What is a Level 10 Meeting?
The agenda, as EOS lays it out
| Agenda item | Time | Purpose |
|---|---|---|
| Segue | 5 min | Each person shares one personal best and one business best from the week. |
| Scorecard | 5 min | Five to fifteen weekly numbers, each with one owner, reported as on track or off track. No discussion. Off-track numbers go to the Issues List. |
| Rock Review | 5 min | Every Rock reported on or off track. Off-track Rocks go to the Issues List. |
| Customer and Employee Headlines | 5 min | Short good and bad news. |
| To-Do List | 5 min | Each To-Do is a seven-day action item, done or not done. EOS says about 90 percent should drop off every week. |
| IDS | 60 min | Identify, Discuss, Solve. Pick the top three issues in priority order and solve them one at a time. Find the root issue, not the symptom. |
| Conclude | 5 min | Recap the to-dos and rate the meeting. |
EOS also says it should happen at the same time on the same day every week. Two roles matter: one person runs the meeting and moves the team through the agenda, and a second person manages the Scorecard, Rock sheet and Issues List.
Sources: Level 10 Meeting; The Level 10 Meeting Agenda; EOS Scorecard.
Where the Chief of Staff earns their seat
The second role in that list, the person who keeps the Scorecard, Rock sheet and Issues List clean, is a natural job for a Chief of Staff. So is chasing the To-Dos between meetings. That is how a team gets from “we talked about it” to “it's done.”
A goal-setting idea from My First Million
In episode #505, Sam Parr and Shaan Puri discuss management lessons and the tradeoffs behind business goals. One idea is to use anti-goals alongside performance targets: name the personal time or profit margins you do not want to sacrifice for growth. That pairs well with EOS Rocks because a short list of priorities is more useful when you also know what you are saying no to.
Source: My First Million, CEO Lessons: Bullshit Mission Statements, Firing People & Saying 'NO' (#505).
Two EOS tools I use, in EOS's words
Delegate and Elevate is the EOS tool where a leader lists their activities and sorts them by whether they love or hate each one and whether they are great at it. EOS says the goal is to spend most of your time in the top two quadrants and to delegate the rest; it says at least 80 percent of your boss-related activities should land in those top two. Source: EOS Worldwide, Delegate and Elevate.
GWC stands for “Gets it, Wants it, Capacity to do it.” EOS uses it to decide if a person is in the right seat, and says a person must be a clear yes on all three. Source: EOS Worldwide, GWC.